Refund Policy

Effective Date: Sep 24, 2024

1. Introduction

At LetsPhish, we are dedicated to providing excellent services. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the terms and conditions for refunds for purchases made on our phishing simulation and training platform.

2. Eligibility for Refunds

We offer refunds under certain circumstances, which include:

  • Failure to access the purchased service due to platform-related issues.
  • Service not provided as described or agreed upon.
  • Technical issues that prevent the use of the purchased service, which are unresolved within a reasonable time frame.

To be eligible for a refund, the request must be made within 7 days of purchase.

3. Non-Refundable Items

The following items are non-refundable:

  • Completed services where training simulations have already been provided and consumed.
  • Subscription fees once the service has been accessed.
  • Any charges related to platform customizations, integrations, or add-on services that have been performed as per the agreement.

4. Refund Process

To request a refund, please contact us at [email protected] with the following details:

  • Your order or invoice number.
  • A detailed explanation of why you are requesting a refund.
  • Any relevant screenshots or documentation related to your issue.

Once we receive your request, we will review it and notify you of the status of your refund. If approved, we will process the refund to your original method of payment within 10 days.

5. Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account again. Then, contact your credit card company or bank as processing times can vary. If you’ve done this and still have not received your refund, please contact us at [email protected].

6. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our platform. Please review this policy periodically to stay informed of any updates.

8. Contact Us

If you have any questions or concerns regarding this Refund Policy, feel free to contact us at: [email protected]